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Why Are My Emails Going to Junk Mail in Outlook? And How To Fix It

Why Are My Emails Going to Junk Mail in Outlook? And How To Fix It


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Microsoft Outlook is one of the most popular email client on the market. Reports, however, claim that occasionally Outlook will send your emails to the spam or junk folders.

It’s very likely that an email that shouldn’t be in your junk folder did end up there because of one the following reasons:

  • The email contains far too many images
  • The email contains SPAM trigger words (Amazing, SALE, You Won!, Biggest Discount etc…)
  • The email has too many attachments
  • The sender’s domain reputation is poor
  • Other people marked the sender’s emails as Spam

Luckily, Outlook gives you some features to stop emails from ending up in the junk folder. This article will provide you with several tried-and-true techniques to stop emails from ending up in Outlook’s junk folder.

Option 1. Mark the Email as Not Spam/Junk

One of the simplest solutions is to mark the email as Not Spam/Junk or to mark the sender of an email as such. By doing this, you can signal to Outlook that an email is something you’re interested in. Follow these steps to do that:

  1. Open the Junk email folder
  2. Go to the Home tab, select Junk, and then select Not junk from the list that appears.
  3. A window labelled Mark as Not Junk will appear. Tick the Always trust emails from ***@***.com box.

Option 2. Add the Sender to the Safe Senders List

Another way to stop emails from ending up in the junk folder is adding the sender’s address to the Safe Senders list.

  1. Open the Junk email folder
  2. Select the email
  3. Right-click it. Then select Junk > Never Block Sender from the menu that appears
  4. A new window with the message The sender ***@***.com has been added to your Safe Senders List will appear
  5. Click OK.

Option 3. Check Your Mailing Rules

In some circumstances, a rule to forward emails from a specific sender to your Junk folder may have been created by you or anyone else with access to your account. Use the steps listed below to see if a forwarding rule has been configured.

  1. Go to the Home tab
  2. Select Rules > Manage Rules & Alerts from the menu
  3. Check if there are any forwarding rules to your Junk folder and delete them

Option 4. Create a Filtering Rule That Will Bypass the Junk Mail Filter

  1. Go to Outlook.com and log in to your account
  2. In the upper-right corner click on Settings > View all Outlook settings
  3. In the new window choose Email, then Rules
  4. Click on Add new rule
  5. In the Add a condition section select From and enter the sender’s email address
  6. In the Add an action section select Move to and Inbox.
  7. Click Save to create the Rule.

Unfortunately, email may never be perfect, and we may not always be able to prevent emails from ending up in junk folders. But hopefully the advice in this article will assist you in optimising your inboxes so you don’t overlook those incredibly crucial emails!

Tamas Biro
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Empowering London Businesses with Efficient IT Solutions to Save Time and Stay Ahead of the Competition.

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