It is crucial that every business has a clear backup and disaster recovery strategy and plan. Labyrinth carries out a complete annual review of this for our outsourced IT Support clients.
We work closely with a handful of specialist vendors to deliver a wide range of backup and disaster recovery solutions for our clients, irrespective of their size or sector.
Even if your business is already using Cloud services such as Microsoft 365 it is essential that you backup your data. Cloud service providers often have warnings buried in their terms and conditions that indemnify them against any loss!
Once we have worked with you to agree a backup and disaster recovery strategy, and implemented the necessary solutions, we will continually monitor your backups. We can also schedule periodic restoration tests.
It is crucial to understand the difference between file synchronisation, backup, and disaster recovery. File synchronisation between devices is not a backup solution.
It is also important to consider that systems like Microsoft 365 only include very basic backups which are built into the platform and not replicated to a third party. Microsoft’s terms and conditions are clear that you are responsible for your data and they recommend arranging your own backups.
We provide a Managed Disaster Recovery package which includes:
We always ensure that the capacity of our support team is capable of completing our required deliverables on time, even during the most trying of times. At no point should there be any delays in our service delivery, and the fact is that we usually exceed agreed SLA’s. Our business is built around customer satisfaction and recommendations, and we have put our money where our mouth is by only asking our clients for a 30-day commitment at all times. because of this, we have to deliver the highest quality service to the SLA’s we have promised to our clients. If for some reason you have cause to be dissatisfied with our service we will always look to rectify the situation as quickly as possible, with you safe in the knowledge you are not tied into a long term contract.
Yes, totally. We want to be your support partner and not make you surrender any control of your day to day business processes. In actual fact we want to empower your business by taking over the time-consuming responsibilities of IT support, allowing you to focus on what matters most to you; your business.
No, it’s simple. We conduct an in-depth analysis of your business, its processes and procedures, and also work with you and (if necessary) the incumbent supplier to review any current issues and carry out any work to address legacy issues Our tried and tested transition processes and methodology is designed to minimise the risk to you when changing to Labyrinth Technology as your trusted MSP.
Many of our competitors will offer an “introductory promotion” for new clients, giving a trial period of one month when you sign up for 12 months or more. We don’t need to do that because you are never committed to our services for more than 30 days anyway as we work on rolling contracts as opposed to long term commitments. So if you are not happy with our service after a month you simply walk away. It’s as simple and transparent as that.
It’s very simple. You are NEVER committed to us for longer than 30 days at a time. All the standard cooling off periods are available, but after that there is no need to worry about being stuck with a contract you don’t want. 30 days, no more.