One of the Leading IT Support Companies in London

Centrally based in The City of London, Labyrinth Technology is a local company with historical links to The Square Mile and its establishments, meaning we understand the various needs of businesses located in the area. Our goal is to make IT support in London available and affordable to all businesses, giving them access to a first-class IT service, without having to sign and commit to a long-term contract.

For 20 years we’ve delivered proactive, efficient and honest outsourced IT support in London to companies of all sizes in varied sectors. We’ve formed long standing partnerships with clients who rely on us for the management, support and development of their IT operations. Our clients don’t waste time dealing with technology problems. Instead, they can focus on making their business succeed.

And it’s our first-class service and support that encourages our clients to stay with us time and time again, offering monthly rolling contracts as their only contractual commitment. Our relationships are based on trust, and each and every one of our clients stay by choice. So contact us now to find out how we can help your business navigate the maze of modern IT.

About Labyrinth

Services

Delivering IT support in London isn’t just about fixing a problem. It’s also about working with you to plan for the future, grow as you grow, and to ensure that your IT systems are evolving to match both the changes in your business as well as the changes in technology.

Want a Quote Fast?

Labyrinth takes pride in offering first class assistance to our clients. We regularly assess our service levels and produce KPI’s to ensure our support remains ahead of the competition.

Remember, when you invite Labyrinth Technology to provide a quote our approachable staff will use plain English and not confuse you with technical jargon, never ask you sign up for more than a monthly rolling contract, and we will never oversell and will always work on the principle of ‘best advice’.

Cost Calculator

20 +

Years In Business

98 %

Satisfaction Rating

160 +

Business Partners

12 sec

Average Call Queue Time

IT Support designed for Your London Business

Our full service IT Support, cyber-security and project management/consultancy services will always deliver the perfect IT Solution to your Legal, Financial, Professional or Architectural business.

As an IT Support Company in London operating to the highest standards of customer service, we understand that you want your issue resolved as quickly as possible with minimal impact to your business. Which is why our Service Desk prides itself on answering support calls in 12 seconds on average!

Our Managed IT Support service is accredited by some of the world’s leading IT vendors, such as Microsoft, WatchGuard, Dell, ConnectWise and CyberTec, and since 2001 we are proud to have made a difference to small and medium sized businesses across London by providing the technology, affordability and service our clients demand and deserve. Reliable IT is crucial to the smooth running of their businesses, and they trust us to deliver the proactive, efficient and honest IT support that they need to keep their business technology working, so they can save time and stay ahead of the competition.

Centrally based in The City, Labyrinth Technology has been one of the leading providers of IT outsourcing in London for 20 years, and now more than ever it is essential to make sure that your business has the very best advice and to ensure that you are kept secure and efficient all the time.

It Support London

Does your business need outsourced IT support in London? In the 21st Century workplace it is more essential than ever to make sure that when it comes to IT your business has the very best advice and to ensure that you are kept secure and efficient all the time. Local outsourcing of your IT support is often the most flexible and affordable solution for companies of all sizes.

Labyrinth Technology’s outsourced IT Support service is designed to be all-inclusive. That means that all of your support requirements are covered with one fixed monthly package cost. Our friendly team will act as an extension to your own, ensuring your systems are always maintained and secure. Day-to-day change requests (for example, adding or removing an email address, new starter IT admin requirements and more) are included as standard in all our plans. This is because we want you to be able to focus on running your business; not the mundane IT admin tasks.

Unfortunately, it’s simply a fact of life that IT (be it software or hardware) doesn’t always work the way people expect it to. In other words, it can go wrong. At Labyrinth Technology we proactively monitor your IT systems and will often identify and even resolve many issues before you are even aware of them, and before they become a problem.

Outsourced It Support

Local outsourcing of your IT services is often the most flexible and affordable solution for growing SME’s, providing benefits such as;

  • saving money by not having to hire additional employees to manage your IT systems
  • keeping your business costs under control as additional real estate to house a fully functioning IT department is not required
  • not asking your existing employees to work longer hours to manage the firm’s IT systems on top of the existing roles
  • not having to constantly purchase new software with every product advancement as much of this could be included in an outsourced SME IT Support contract.
SME IT Support

Solutions

Technology plays an important role in the running of most businesses today and isn’t just about applications on a computer. Labyrinth Technology delivers many solutions to empower your business, so if your firm is looking for IT support in London that can make a real difference to your productivity, profitability, and performance, contact us today!

Your Journey to Better IT Support in London Starts Here

Our approachable staff will use plain English and not confuse you with technical jargon. We will never make you sign a long contract and we guarantee to respond within an agreed timeframe. And we will never oversell and will always work on the principle of ‘best advice’.

Testimonials

What our customer say about us

CPMS

Tom Grunwald

Finance Director

Labyrinth have been an exceptional partner through a period of very rapid growth for us. They understand our needs and provide top-class advice and support. The whole Labyrinth team gives excellent customer service and is very easy to work with. They have been critically important to us over the past few years.

GQ Littler

Jon Gilligan

Managing Director

We are delighted with Labyrinth’s support. They are extremely responsive, friendly and always willing to go the extra mile to help us resolve any IT issues that arise. They also provide excellent strategic input to improve our IT systems and enable us to run more efficiently. We would have no hesitation in recommending them.

Rocket

Jenny Koch

Finance Director

The winning factor when choosing Labyrinth as our IT partner was that we never had to speak to “traditional sales”, throughout the whole technical consultation process, we spoke directly to the technical/operational team and this process assured me that Labyrinth IT was a forward thinking solutions focused company.
This is very much reflected in the whole approach from onboarding to ongoing services. We have never been promised anything that has not been delivered, or that we have had concerns over the delivery of.
Labyrinth IT has a very professional, simple and lean approach.

Endaba

Patrick Egan

Managing Director

Labyrinth’s service and support of Endaba is second to none; fast responses, fast resolutions and always proactive, offering the best and most effective solution possible. Whether remote or in person, their great team of friendly and experienced staff are professional, efficient, respectful and always consistent, going beyond what’s expected. They’ve done more than live up to their proposal and our expectations. We would recommend them without hesitation!

A City Law Firm

Trevor Holden

Operations Manager

Since employing Labyrinth, the response to any problems is always very fast, resolved quickly and can usually be done remotely which saves our firm both time and money. Importantly they are proactive in identifying inefficiencies from our previous administrators, recommending and implementing changes that improve our systems performance. We have full confidence in their technical ability having successfully identified and remedied previous setup shortfalls.

The Brewers’ Company

Michael O’Dwyer

Clerk (CEO)

If Carlsberg did IT providers…
The service provided by Labyrinth is genuinely the best we receive from any company and has become the benchmark against which we measure all other service providers. Fast, efficient, responsive, competent and friendly: the excellent service that Labyrinth provide gives us complete confidence that our IT systems are being managed to the highest standards.

Yendall Hunter

Andrew Yendall

Managing Director

Labyrinth has been providing us with our IT support since we started up.
They have been very proactive and professional from the start, and respond very promptly to any IT issues we have, allowing us to focus on our business.

Frequently Asked Questions

  • IT Support is a general term used to describe any assistance provided by external, 3rd party suppliers, to organisations which (usually) don’t have an in-house IT department.  This can be in the form of “Managed IT Support” (effectively a full time presence provided on a contract basis) or just specific services which are required on an ad hoc project basis. The nature of the service provided by the Managed Service Provider (MSP) can vary depending on the needs of the client.

  • Sometimes companies with an in-house IT function of some type may still benefit from partially outsourcing their requirement to an IT Support Partner, particularly if specialist knowledge, skills and experience is required.

  • A good IT support company helps your organisation focus on its core business, reducing the need to divert resources to IT issues. By providing a service that is always at least equal to an internal IT department, but at significant cost benefit, it helps your business to drive revenue, reduce costs, reduce risk and increase productivity. An IT Support company provides outsourced IT Support services to organisations across all industries, locations and sizes. A good IT Support partner will offer proactive support, technology advice and consultation, project management and 3rd party IT supplier management.

  • Maintaining good IT can be time consuming, resource intensive and expensive, especially when you have a business to run. The evolving nature of IT means that businesses need to ensure their IT staff are up to date with the latest technologies and this usually involves training, which comes at a cost. In addition, staff turnover means a need to recruit, which is a similar drain on your precious resources. By outsourcing your IT support, you get a guaranteed team of experienced, skilled and professional staff with a wealth of knowledge to manage your IT. And because training, recruitment and so on for that team is the purview of the IT support firm, your costs are reduced.

  • The reality of today’s inter-connected world is that digital technology is used to drive virtually every aspect of a business. Whether it is product development, project planning, accounting and finance, communications or HR, there is usually a keyboard being tapped or a mouse being clicked to facilitate a process. And when that technology fails, or even slows down, your business is seriously affected. So Labyrinth Technology aims to provide business IT support that delivers fast response times, reduced system downtime, assurance that your business is using the best equipment and software, reduced cost, and time to focus on your core business goals and objectives.

  • External IT support is a cost effective solution for businesses who would like the experience of their own IT department, without the cost of hiring one. This is particularly popular with SME’s as the monthly cost is often based on the number of users or computers, and this offers the flexibility to scale the service as your business grows.

  • Outsourced IT support in London is not as expensive as you might think. When compared with hiring an IT team it certainly provides better value for SME businesses. Try our Cost Calculator for a free instant quote.

  • Choosing an IT support company can be difficult, Labyrinth have put together a guide to help businesses choose the best fit for their business. Click here to download the guide!

  • A good IT support company helps your organisation focus on its core business, reducing the need to divert resources to IT issues. By providing a service that is always at least equal to an internal IT department, but at significant cost benefit, it helps your business to drive revenue, reduce costs, reduce risk and increase productivity. An IT Support company provides outsourced IT Support services to organisations across all industries, locations and sizes. A good IT Support partner will offer proactive support, technology advice and consultation, project management and 3rd party IT supplier management.

  • Maintaining good IT can be time consuming, resource intensive and expensive, especially when you have a business to run. The evolving nature of IT means that businesses need to ensure their IT staff are up to date with the latest technologies and this usually involves training, which comes at a cost. In addition, staff turnover means a need to recruit, which is a similar drain on your precious resources. By outsourcing your IT support, you get a guaranteed team of experienced, skilled and professional staff with a wealth of knowledge to manage your IT. And because training, recruitment and so on for that team is the purview of the IT support firm, your costs are reduced.

Our Clients

Over 20 years of satisfied clients

Ela
CPMS
A City Law Firm
Endaba
GQ Littler
Naylor
Truefitt & Hill
TPH
Rocket
Corrie

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Free Guide to Choosing IT Support

It can be tough choosing an IT partner that you can depend on. We know that wading through the endless options can be a challenge, especially if you're not too familiar with the technical terminology you're reading.

Labyrinth want to make the process simpler for you, so we've put together a handy guide. This guide will help you with choosing the right IT partner for your business. It's free and you can download it right now!

Download Our Guide
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Our Partners

We’re proud to be certified by and partnered with industry leaders

Dell
8×8
Microsoft
Watchguard
Cyber Essentials
QMS 9001
QMS 27001