Email us:
[email protected]
Call an IT consultant:
020 3790 7500
Don’t take our word for it. Assurix independently verifies we do what we say, every single day.
Rated Excellent on Google
"It's rare to find a provider that combines technical expertise with such a human touch"
Too many businesses accept slow systems, recurring issues, and constant interruptions.
We take that pressure away with proactive support, clear communication, and practical solutions that fit your business.
No queues, no chasing, less downtime.
Clear guidance. Better outcomes.
Stronger security, Better visibility.
Our service portal can be accessed via https://portal.labyrinthit.com. We encourage all users to use the portal to report new Support Incidents and raise other requests.
For New Starters and Leavers requests, you must use the service portal.
You can tick the box to ‘Remember me’ providing you are logged into a computer with your own unique user account.
We strongly recommend that you set up two factor authentication for you account.
| Click on this to report a new Support Incident (e.g., a technical issue)
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| Click on this to raise a Service or Product request, such as a new starter, leaver, or access request.
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| Click here to view and update your tickets. You can send and view responses here
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| Here you will find some self-help guides. Our client knowledgebase will always be a work in progress, so be sure to check it out in the future! We are always looking for new ideas for our client knowledgebase. Please submit any ideas you have to [email protected]. It is also possible for us to create articles which are only visible to your company
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| You will be able to view and accept any quotations pending your approval here, although you will also be sent an email with links to approve or reject quotations and access requests
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| Any reports which you have asked us to set up will be visible here
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Rated 100% by every client we've supported — based on 60 verified responses over the last 90 days.
CSAT score
Verified Reviews
99.8% SLA compliance over the last 90 days — because consistent, dependable service isn't optional.
SLA Compliance
Every support request gets a response within 1 hour — no queues, no delays, no excuses.
Guaranteed response
Assurix continuously monitors our SLAs, customer satisfaction, cyber security and operational maturity — verified every day, not just on audit day. Our trust mark can be revoked at any time.
Rated Excellent on Google
Labyrinth has been providing us with our IT support since we started up.
They have been very proactive and professional from the start, and respond very promptly to any IT issues we have, allowing us to focus on our business.
If Carlsberg did IT providers…
The service provided by Labyrinth is genuinely the best we receive from any company and has become the benchmark against which we measure all other service providers. Fast, efficient, responsive, competent and friendly: the excellent service that Labyrinth provide gives us complete confidence that our IT systems are being managed to the highest standards.
Labyrinth’s service and support of Endaba is second to none; fast responses, fast resolutions and always proactive, offering the best and most effective solution possible. Whether remote or in person, their great team of friendly and experienced staff are professional, efficient, respectful and always consistent, going beyond what’s expected. They’ve done more than live up to their proposal and our expectations. We would recommend them without hesitation!
The winning factor when choosing Labyrinth as our IT partner was that we never had to speak to “traditional sales”, throughout the whole technical consultation process, we spoke directly to the technical/operational team and this process assured me that Labyrinth IT was a forward thinking solutions focused company.
This is very much reflected in the whole approach from onboarding to ongoing services. We have never been promised anything that has not been delivered, or that we have had concerns over the delivery of.
Labyrinth IT has a very professional, simple and lean approach.
We are delighted with Labyrinth’s support. They are extremely responsive, friendly and always willing to go the extra mile to help us resolve any IT issues that arise. They also provide excellent strategic input to improve our IT systems and enable us to run more efficiently. We would have no hesitation in recommending them.
Labyrinth have been an exceptional partner through a period of very rapid growth for us. They understand our needs and provide top-class advice and support. The whole Labyrinth team gives excellent customer service and is very easy to work with. They have been critically important to us over the past few years.
