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Remote IT Support

IT hiccups are a fact of life. But at Labyrinth Technology, we believe in proactive solutions to keep your business running smoothly. Our Remote IT Support services are designed to address issues swiftly, often before you’re even aware of them, and with minimal disruption to your operations.

What is Remote IT Support, and How We Can Help You?

Imagine having your own IT team at your beck and call, ready to troubleshoot, diagnose, and resolve your IT issues in real-time, no matter where you are. That’s precisely what remote IT support entails. Whether you’re grappling with software glitches, hardware malfunctions, network disruptions, or any other IT-related problem, we can provide immediate assistance. Our proactive monitoring systems often identify and address issues before they impact your operations, ensuring minimal downtime. With our remote IT support services, you gain access to a dedicated team of IT professionals who speak your language – plain English – and are committed to providing uncompromising customer service.

Are Remote and Hybrid Workforces Challenging Your IT?

The shift towards remote and hybrid workforces presents unique IT challenges. Ensuring seamless connectivity, security, and support for remote teams is vital for productivity. That’s where our Remote IT Support comes into play. At Labyrinth Technology, we specialize in assisting remote and hybrid workforces, addressing the specific needs and complexities of this modern work environment. Our proactive monitoring, rapid response times, and commitment to simplifying IT issues ensure that your remote and hybrid teams have the tech support they need to thrive. Whether it’s troubleshooting software glitches or enhancing cyber security for distributed workforces, we’ve got you covered.

Proactive Monitoring for Peace of Mind

We understand that IT, whether it’s software or hardware, can occasionally throw a wrench into your business operations. That’s why we proactively monitor your IT systems. Our vigilant team identifies and resolves potential issues before they become full-blown problems. With Labyrinth Technology, your IT infrastructure is in safe hands.

Rapid Response with Uncompromising Customer Service

When you do encounter an IT challenge, you want a solution quickly and without headaches. Our Service Desk is your direct line to our IT experts, and we pride ourselves on answering support calls in just 12 seconds on average! We understand that your time is valuable, and our team is committed to resolving your issues efficiently and effectively.

Trusted by Industry Leaders

Our commitment to excellence has earned us accreditation from some of the world’s leading IT vendors, including Microsoft, WatchGuard, Dell, ConnectWise, and CyberTec. Since 2001, we’ve been making a difference for small and medium-sized businesses by providing technology solutions that are both cutting-edge and affordable.

Communication in Plain English

Technical jargon can be confusing and frustrating. That’s why our approachable staff communicates in plain English. We believe in transparency and aim to empower you with knowledge, not overwhelm you with acronyms and buzzwords.

No Long-Term Contracts, Just Exceptional Service

At Labyrinth Technology, we don’t believe in locking you into lengthy contracts. We guarantee timely responses and uphold the principle of ‘best advice.’ We never oversell; instead, we tailor our solutions to your unique needs.

Let Labyrinth Technology be your trusted partner in navigating the world of IT. Contact us today, and experience the convenience and efficiency of remote IT support first-hand.

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Frequently Asked Questions

For 20 years we’ve delivered proactive, efficient and honest outsourced IT support in London to companies of all sizes in varied sectors. As a local company with historical links to The City and its establishments, we understand the various needs of businesses located in the area. One of our first clients remains with us to this day, and we have completed projects for the City of London Police, west end tourist attractions and major rail infrastructure firms.

Maintaining good IT can be time consuming, resource intensive and expensive, especially when you have a business to run. The evolving nature of IT means that businesses need to ensure their IT staff are up to date with the latest technologies and this usually involves training, which comes at a cost. In addition, staff turnover means a need to recruit, which is a similar drain on your precious resources. By outsourcing your IT support, you get a guaranteed team of experienced, skilled and professional staff with a wealth of knowledge to manage your IT. And because training, recruitment and so on for that team is the purview of the IT support firm, your costs are reduced.

A good IT support company helps your organisation focus on its core business, reducing the need to divert resources to IT issues. By providing a service that is always at least equal to an internal IT department, but at significant cost benefit, it helps your business to drive revenue, reduce costs, reduce risk and increase productivity. An IT Support company provides outsourced IT Support services to organisations across all industries, locations and sizes. A good IT Support partner will offer proactive support, technology advice and consultation, project management and 3rd party IT supplier management.

External IT support is a cost effective solution for businesses who would like the experience of their own IT department, without the cost of hiring one. This is particularly popular with SME’s as the monthly cost is often based on the number of users or computers, and this offers the flexibility to scale the service as your business grows.

The reality of today’s inter-connected world is that digital technology is used to drive virtually every aspect of a business. Whether it is product development, project planning, accounting and finance, communications or HR, there is usually a keyboard being tapped or a mouse being clicked to facilitate a process. And when that technology fails, or even slows down, your business is seriously affected. So Labyrinth Technology aims to provide business IT support that delivers fast response times, reduced system downtime, assurance that your business is using the best equipment and software, reduced cost, and time to focus on your core business goals and objectives.

Our Ethos

The Proactive, Efficient, and Honest Approach of Our IT Support Services


Anticipating your IT needs and taking preventive measures to keep your business running smoothly without interruptions.


Streamlining IT processes and delivering prompt solutions to optimise your business productivity.


Building trust through transparent communication and reliable IT support services you can count on.
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