Email us:
[email protected]
Call an IT consultant:
020 3790 7500
Don’t take our word for it. Assurix independently verifies we do what we say, every single day.
Rated Excellent on Google
"It's rare to find a provider that combines technical expertise with such a human touch"
When something goes wrong with your IT, your team cannot afford to wait. Labyrinth Technology provides IT helpdesk support that gets your staff the help they need quickly, with a team that picks up fast and fixes problems without the back-and-forth.
No queues, no chasing, less downtime.
Clear guidance. Better outcomes.
Stronger security, Better visibility.
Most businesses investing in IT helpdesk support only count the minutes it takes to fix a problem. The real cost is higher. There is the time spent raising a ticket, waiting for a response, chasing for an update, and working around the issue while the fix is still pending. Technical issues left unresolved for hours do not just slow individuals down. They hold up entire teams.
A lot of businesses reach this point having already tried something. A part-time IT person. A supplier who is technically available but rarely responsive. The challenge with these setups is that they are reactive by design. Nobody is watching your systems, nobody is catching problems early, and system failures tend to arrive at the worst possible moment.
Your team might be in the office one day and working remotely the next, connecting over different networks and relying on tools like Microsoft Teams that simply cannot be down. A support desk that only works well when your staff are on-site is not fit for purpose. The same goes for user account management, which gets more complicated the moment people are spread across multiple locations and devices.
The first thing most clients notice is the response time. Labyrinth Technology answers support calls in an average of 12 seconds. When your staff have a technical problem, they speak to a real person quickly, and that person has the access and expertise to start working on it straight away.
The majority of IT issues can be resolved without anyone visiting your site. Our remote assistance capability means a support technician can connect directly to the affected device, diagnose the problem, and fix it in real time. For issues that genuinely need a hands-on visit, we can get to you when it matters.
Rather than waiting for something to break, Labyrinth Technology runs proactive monitoring across your IT infrastructure, watching for performance drops, network issues, and early signs of hardware failure. Many incidents get resolved quietly before your team ever knows there was a risk.
Managing user accounts properly matters. Onboarding, access changes, and offboarding all need to be handled promptly and carefully. With Microsoft Intune as part of our managed setup, device access stays controlled, compliant, and current. Security is built into how we manage your systems from day one.
Need any help? Contact us today
IT helpdesk support is a dedicated function for handling technical issues raised by your staff, covering everything from password resets and software problems through to network issues and hardware faults. Without it, problems either go unresolved for too long or land on people who are not equipped to deal with them. A well-run helpdesk reduces downtime and keeps your team productive.
A helpdesk typically handles reactive support, responding to incidents as they arise. A service desk takes a broader view, covering service requests, change management, and ongoing IT service delivery. Labyrinth Technology operates both functions through the same team and the same processes.
The vast majority of day-to-day problems can be addressed through remote assistance, including software errors, connectivity issues, email configuration, access permissions, and Microsoft 365 problems. Physical faults that require hands-on attention are the main exception.
Your staff can raise support requests by phone, email, or the ticketing portal, regardless of where they are working. Remote access tools allow our team to connect to devices securely, and our Microsoft Intune capability means we can manage devices that are not on your office network.
Our average answer time is 12 seconds on incoming calls during business hours. For tickets submitted outside a call, we work to agreed SLAs based on priority level, so urgent issues are always escalated first.
An in-house IT person gives you one skill set and no cover during holidays or absence. Labyrinth Technology gives you a dedicated team of support technicians with a broader range of expertise across infrastructure, security, cloud services, and end user support, alongside proactive monitoring that a single resource would struggle to deliver.
Security is embedded across everything we do. Remote connections use encrypted sessions, access to your systems is controlled and audited, and we follow strict protocols around user account management. Microsoft Intune enforces device policies across your organisation, and our proactive monitoring includes watching for unusual activity that could indicate a threat.
Rated 100% by every client we've supported — based on 60 verified responses over the last 90 days.
CSAT score
Verified Reviews
99.8% SLA compliance over the last 90 days — because consistent, dependable service isn't optional.
SLA Compliance
Every support request gets a response within 1 hour — no queues, no delays, no excuses.
Guaranteed response
Assurix continuously monitors our SLAs, customer satisfaction, cyber security and operational maturity — verified every day, not just on audit day. Our trust mark can be revoked at any time.
IT support built for teams that split their time between office and home.
Expert management of your Windows computers and servers.
Protection built into your IT environment, not bolted on afterwards.
A fully managed IT service on a simple rolling monthly contract.
Rated Excellent on Google
Labyrinth has been providing us with our IT support since we started up.
They have been very proactive and professional from the start, and respond very promptly to any IT issues we have, allowing us to focus on our business.
If Carlsberg did IT providers…
The service provided by Labyrinth is genuinely the best we receive from any company and has become the benchmark against which we measure all other service providers. Fast, efficient, responsive, competent and friendly: the excellent service that Labyrinth provide gives us complete confidence that our IT systems are being managed to the highest standards.
Labyrinth’s service and support of Endaba is second to none; fast responses, fast resolutions and always proactive, offering the best and most effective solution possible. Whether remote or in person, their great team of friendly and experienced staff are professional, efficient, respectful and always consistent, going beyond what’s expected. They’ve done more than live up to their proposal and our expectations. We would recommend them without hesitation!
The winning factor when choosing Labyrinth as our IT partner was that we never had to speak to “traditional sales”, throughout the whole technical consultation process, we spoke directly to the technical/operational team and this process assured me that Labyrinth IT was a forward thinking solutions focused company.
This is very much reflected in the whole approach from onboarding to ongoing services. We have never been promised anything that has not been delivered, or that we have had concerns over the delivery of.
Labyrinth IT has a very professional, simple and lean approach.
We are delighted with Labyrinth’s support. They are extremely responsive, friendly and always willing to go the extra mile to help us resolve any IT issues that arise. They also provide excellent strategic input to improve our IT systems and enable us to run more efficiently. We would have no hesitation in recommending them.
Labyrinth have been an exceptional partner through a period of very rapid growth for us. They understand our needs and provide top-class advice and support. The whole Labyrinth team gives excellent customer service and is very easy to work with. They have been critically important to us over the past few years.
